Appointments /Pick-ups are generally done between 11am-6pm (Mon-Sat)
Charges are non-negotiable
Estimated cost may vary, amount mentioned on the invoice will be considered the final payable amount
Being a prepaid service, 100% advance would be required at the time of appointment
An Alteration order(i.e. An alteration as an order by customer) will not qualify for a free alteration by us
A service charge of 10% of the total amount is levied on stitching price
Government Taxes : GST As Applicable – Varies From 5 to 12% depending on product type.
We do not undertake free of cost cancellation after order is placed or consultant has visited.
Customers are requested to sign the order form with design and preferences mentioned on it as agreed design and preference
Once your order has gone into production any change in design not mentioned and agreed by you on order form will result in alteration charge to be paid by you
Any order cancelled after appointment or fabric being picked up from you will result in 50% advance for forfeited (Follow link www.suruchi.in/refund-policy/ for detailed terms of return & refunds)
Customers are required to provide their best fit garment similar to the garment to be made to ascertain the fit required by you
Slight differences in shading of a product of the same fabric (due to variations in the dying process) are possible
Since your garment is handmade and not machine-made, slight variations in the fit of two finished garments produced with the same body measurements may occur, but are generally not noticeable
Off cuts will be thrown away or recycled unless the client requests to keep them
Suruchi does not keep customer garments for more than 30 days due to non payment/partial payment. Any garment pending for more than 30 days for non payment/partial payment will be donated to a charity. Suruchi will not be liable for any garment donated and the advance if given will be forfeited.
Cancellation or refunds are processed within 15 Days from the date of cancellation acceptance.
In case of order cancellation and fabric is provided by client additional cost of 250 upto 1 kg is charged in addition to visiting charges is applicable
All orders placed with Suruchi is subject to terms of conditions of the organisations.
Delivery
Standard delivery time is 10-12 working days.it may vary depending on various circumstances
Delivery Date of an order is calculated from the date customer makes payment and not necessarily the date order was picked on
We cannot commit a delivery time but the date of delivery as the delivery is being done by a 3rd party contracted logistics company
Free delivery is applicable only on first attempt at delivery. Please have someone available to receive the delivery in your absence. If you want to reschedule the delivery, please call us 3 days in advance to change the delivery date.
Garments not collected within one month of delivery date will be donated to a charity organization unless it is an informed delay in acceptance of the delivery
Alterations
You should report your fitting issues within 7 days from the date of delivering your order by sending a mail to ramasuruchi@gmail.com or contacting us at
If the fit of your garment is not per agreed specification, we’ll alter the garment
We only cater to 1 free alteration in a garment stitched by us. If any changes are required by the customer after 1st alteration will be chargeable
We offer no refunds in any case, as we sell custom-made products. There is no resale value, and thus we are not required to accept returns
Prices for our service/product are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of products or the Service.
Any order that you place shall be subject to the restrictions and limitations not limited to, product availability and serviceable areas only